How to put your caller at ease? 8 tips and tech tools to excel at customer support

How to put your caller at ease? 8 tips and tech tools to excel at customer support

Jitendra Gautam

How do you talk to a stranger when they call you for help, or to complain? Customer care agents are expected win over hundreds of customers who call in to their centers, everyday. Here are some practical tips and tools to help you deliver the kind of stellar customer support that creates high cus

The Key to Success Starts With Failure

The Key to Success Starts With Failure

Jitendra Gautam

One major hurdle that many entrepreneurs face is the fear of failure. Will my product sell? Will I be able to pay my investors? Will I be a good leader? If you are an entrepreneur, I’m sure these are just a few of the many questions that have come to mind while running yo

How to download a backup copy of your Facebook, Twitter and Google data

How to download a backup copy of your Facebook, Twitter and Google data

Jitendra Gautam

Here’s a look at how to download the archive of your data from social networking sites.

By now, it is likely that you may have heard about the Cambridge Analytica data scandal where personal information over 70 million Facebook users was compromised. In wake

What Facebook and Google know about you, and how to change your privacy settings on Google and Facebook

What Facebook and Google know about you, and how to change your privacy settings on Google and Facebook

Jitendra Gautam

Both companies likely know a lot, but you can make changes to keep some information private.

Facebook and Google have reams of information about their users, and both have come under fire for what they do with that data. While you can’t opt out from receiving ads from them, t

TVS Apache RR 310 first ride impression

TVS Apache RR 310 first ride impression

Jitendra Gautam

The TVS Apache RR 310 attains a speed of 60kmph from the standstill in just around 2.9 seconds. It's like a wonder bike from TVS which showed it's TVS Tauras concept way back in 2005 or 2006 I guess. Sadly TVS Tauras was never brought in market. See the image of TVS Tauras below

iPhone X Review - One week with the world’s best smartphone

iPhone X Review - One week with the world’s best smartphone

Jitendra Gautam

Apple is a company that usually isn’t first. Not with larger-screen smartphones. Not with the switch to OLED panels. Certainly not the first to a 12 megapixel camera. Nope, not edge-to-edge displays. Wireless charging? You’re dreaming. Widgets? It barely has them now. Removable storag

Benefits of a Perfect HR and Payroll Software

Benefits of a Perfect HR and Payroll Software

Jitendra Gautam

A massive and growing team of employees can be very tricky to manage. To keep the dynamics of different team in the company to remain positive and to ensure good level of understand and support within all team members requires a full time job for almost all employers.

This is why Human